Refund policy

Approved or 100% refunded. No fine print.

This policy says the same thing our homepage does, on purpose.

If SARS rejects your application: we fix it and resubmit at no charge.

If we cannot get you approved: you receive a 100% refund of what you paid us. Not a percentage, not a credit. The full amount, refunded to your original payment method within 5 working days of us confirming the outcome.

If you cancel before we submit: full refund, no questions.

What this policy does not cover: SARS's own processing timelines (we control our submission speed, not theirs), and applications where the information or documents you gave us were false. We also refuse and refund any work we believe involves under-declaration or fraud.

Questions? WhatsApp 084 636 1870 or info@customsdirect.co.za.